Refund & Cancellation Policy

1. No Charge for Enquiries

Adding items to your cart, clicking "Checkout via WhatsApp," or submitting our Contact Us form does not create any payment obligation or binding order. You may withdraw an enquiry at any time before order confirmation, free of charge.

2. Cancellation Window (After Order Confirmation)

• For standard (non-customized) products, you may cancel a confirmed order free of charge within 24 hours of confirmation, provided production/packing has not yet begun.
• Once an order has been packed or dispatched, it cannot be cancelled; you may instead raise a return request after delivery, subject to Section 5 below.
• For customized or engraved products, cancellation is only possible before production begins (see Section 3).

3. Customized & Engraved Products

Because customized and engraved items are made specifically for you, they generally cannot be cancelled, returned, or exchanged once production has started, except where the product received is defective, damaged, or materially different from what was confirmed in writing. Please review and approve all customization details (names, spellings, dates) carefully before confirming your order.

4. Bulk & Corporate Orders

Cancellation terms for bulk/corporate orders (including any advance payment forfeiture) will be specifically agreed upon in writing at the time of order confirmation, given the scale and customization typically involved in such orders.

5. Damaged, Defective, or Wrong Item Received

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery via WhatsApp or email, along with your order details and clear photos/video of the product and packaging.
• We will review your claim and, where valid, offer a free replacement or, where a replacement is not possible, a full or partial refund, at our discretion.
• Claims raised after 48 hours of delivery, or without adequate photo/video evidence, may not be eligible for replacement or refund.
• Minor variations in weight, finish, or colour of handcrafted/silver items (see our Disclaimer) do not qualify as defects.

6. Non-Returnable Items

Customized/engraved items, and any item explicitly marked "non-returnable" at the time of order confirmation, cannot be returned except in cases of defect, damage, or a materially incorrect item, as covered under Section 5.

7. Refund Method & Timeline

Approved refunds will be processed to the original mode of payment (e.g., UPI or bank transfer) used for the order, within 7–10 business daysof approval. Since payments are made directly and not through an online gateway, refund timing may also depend on your bank/UPI provider's processing time.

8. Shipping Costs on Returns

For approved defective/damaged/wrong-item claims, return shipping costs will be borne by Neev Gifting. For any other approved return (where permitted), return shipping costs will be borne by the customer unless otherwise agreed in writing.

9. How to Request a Cancellation, Return, or Refund

Message us on WhatsApp (+91 97129 79856) or email neevevents3@gmail.com with your order details, reason for request, and (if applicable) photos/video of the product. We will acknowledge your request within 48 hours and aim to resolve it within 7 business days.